Returns & Exchanges

At ROKA, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.

• 3.
  Drop Off Package

  Take your package to any authorized carrier location or schedule a pickup to begin the transit process back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects your returned items, we will process your refund to your original payment method within 5-7 business days.